As with most organisations, COVID-19 is having an effect on DOAJ. Although we are an organisation without physical offices (virtual, already remote-working and Cloud-based), our team members and volunteers are all affected in real ways.
This means that we may take longer than usual to process applications. Many applications are processed in under 3 months but this may increase over the coming weeks. We ask you to be patient.
If you are a publisher waiting to hear from us about an application, the standard rules still apply:
- do not email for a status update if you submitted your application less than 3 months ago.
- before you contact us, check that emails from us aren’t in your spam folder. (Remember that our volunteers will email from their own email addresses and not DOAJ ones.)
- always contact us using the Contact Us form and include the journal title and ISSN(s).
On behalf of everyone at DOAJ and all our volunteers, I’d like to thank you for your understanding but, more importantly, take great care of yourselves in these times of uncertainty.
Dom Mitchell
DOAJ Operations Manager
